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Store Policies

As the name of our web site implies, this web site is a virtual extension of our store located in Willimantic, Connecticut. Since 1951 we have had the pleasure of providing the residents of eastern Connecticut with the finest in merchandise and services related to both sewing machines and vacuum cleaners.

We have attempted (and we hope you agree) with this website to provide all our existing customers, and those of you who may never have either heard of us or visited our store, a look at the extent of the services and merchandise that we offer.

Whether you simply need a minor part for your "old reliable" machine, or are looking to purchase the latest in state-of-the-art sewing we can help. There is no part too old or insignificant, no question too trivial that you should not ask us. No matter what your budget, we will listen to your needs and try to find just the right sewing machine or vacuum cleaner for you.

The sewing industry has come to realize that without proper dealer support it is nearly impossible for you, the consumer, to get the most you can from your new machine. For this reason, most sewing companies do not allow internet sales. It is the services that we offer, such as 5-years free cleaning and maintenance (on most machines), unlimited instruction on operation of your sewing machine, free labor on all warranty repairs to name a few, that make the purchase of your new machine at our store a mandate.

For those products that we are allowed to sell on the internet, we have setup a secure "virtual cart" system so that you may purchase these items directly from our site. If you see an item that does NOT have a cart symbol (ie. most sewing machines) unfortunately the sale of these items is restricted to in-store sales only.

If you have any questions please feel free to contact us.

Given all this...enjoy browsing in our virtual store, see and learn about the machines and services we offer, and come in and maybe take home that "perfect" sewing machine or vacuum cleaner.

We provide fast and reliable shipping on all products we sell. We try to ship all orders within 24 hours of receipt of order, so you can have your product as soon as possible.

Carriers do not deliver on Saturday, Sunday or holidays so please do not count those days in shipping time. We are open on Saturday, and we can gladly take your order, however we are not able to ship any items on Saturday, Sunday or holidays.

Items ordered after 5 P.M on Friday will ship within 2 business days. Items that are not in stock will be shipped immediately once in stock, you will be notified if that occurs.

All orders over $100.00 will be shipped free of charge and ship ground for delivery in 4-10 business days.

All shipping pre-paid will ship UPS ground Or Fedex and take from 4-8 business days for delivery.

We are sorry we do not ship to P.O box's so please make sure to give a physical address.

For orders to Hawaii and Alaska please call for rates. We are sorry but we do not ship overnight to these states.

At this time we are sorry but we do not ship internationally.

If you have any special requests for shipping please call us at (860) 423-6800 and we will do our best to help you.


PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Schiller's Sewing Circle, LLC The collective work includes works that are licensed to Schiller's Sewing Circle, LLC.Copyright 2003, Schiller's Sewing Circle, LLC. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Schiller's Sewing Circle, LLC or purchasing Schiller's Sewing Circle, LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Schiller's Sewing Circle, LLC. or to purchase Schiller's Sewing Circle, LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Schiller's Sewing Circle, LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


All trademarks, service marks and trade names of Schiller's Sewing Circle, LLC, used in the site are trademarks or registered trademarks of Schiller's Sewing Circle, LLC.

Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Schiller's Sewing Circle, LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Schiller's Sewing Circle, LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Schiller's Sewing Circle, LLC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

Schiller's Sewing Circle, LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Schiller's Sewing Circle, LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a Schiller's Sewing Circle, LLC product is mistakenly listed at an incorrect price, Schiller's Sewing Circle, LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Schiller's Sewing Circle, LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Schiller's Sewing Circle, LLC shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Schiller's Sewing Circle, LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Schiller's Sewing Circle, LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Schiller's Sewing Circle, LLC.


Your use of this site shall be governed in all respects by the laws of the state of Connecticut, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Schiller's Sewing Circle, LLC products) shall be in the state or federal courts located in Connecticut. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Schiller's Sewing Circle, LLC products) must be commenced within one (1) year after the claim or cause of action arises.

Schiller's Sewing Circle, LLC failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Schiller's Sewing Circle, LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Schiller's Sewing Circle, LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

Schiller's Sewing Circle, LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Schiller's Sewing Circle, LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Schiller's Sewing Circle, LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Schiller's Sewing Circle, LLC in its sole discretion.


You agree to indemnify, defend, and hold harmless Schiller's Sewing Circle, LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links

In an attempt to provide increased value to our visitors, Schiller's Sewing Circle, LLC may link to sites operated by third parties. However, even if the third party is affiliated with Schiller's Sewing Circle, LLC,Schiller's Sewing Circle, LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Schiller's Sewing Circle, LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless,Schiller's Sewing Circle, LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

What information do we collect?

We do not collect information from you when you register on the site or place an order. Or when you communicate with us through e-mail, or participate in another site feature. We do not use your information for anything except the ordering process.

We do not sell your information for any purposes what so ever.

When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. All information is secure and protected through our privacy control features.

Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?

  • We do not send emails or communications that have nothing to do with your order.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • We do not send out any newsletters or send emails that have nothing to do with your order.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Firefox, Chrome, or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information, except as described below. The term "outside parties" does not include Schiller's Sewing Circle, LLC. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your consent

By using our site, you consent to our privacy policy.

Our goal is to provide the best vacuum cleaner for our customer's specific needs, personal preferences and budget. Since the best purchase decision is an informed one, we stand firm on our commitment to explain and demonstrate our vacuum cleaners to anyone who is considering purchasing one. All products that we sell on our website are new and in their original boxes or packaging from the manufacturer.

Unsatisfactory Product:

Most people can tell whether a vacuum cleaner is right for their needs and preferences during the first few times they use it. In the event that you purchase a household vacuum cleaner and are not happy with its performance, design or construction, call us within 15 days of receipt to arrange for its return. If a household vacuum cleaner is returned to us in reasonable condition, typical of careful use for 15 days, we will refund your full purchase price. In this situation no restocking fee will be applied so your only cost is the shipping back to us. However, if you refuse to accept delivery of your shipment, the cost of returning it to Schiller's as well as the cost of shipping it to you will be deducted from your refund. All items included or given free with a purchase must be returned or their value will be deducted from the refund. If you purchased extra paper bags or other supplies with a vacuum cleaner, only unopened packages are refundable.

Shipping Damage or Defective Merchandise:

If you receive an item that was damaged in shipping or upon initial use, discover a defect, we will issue a UPS call tag for the item to be picked up and ship to you on priority a replacement at no cost to you. Notify us immediately. Signs of excessive or careless use, as well as commercial use, may result in a restocking fee based on the degree of damage to the product from these types of use. Due to the use of liquids in steam cleaners, floor washers and wet/dry vacuums, they cannot be returned for a refund. Products which are modified in any way such as drilling, cutting, mounting extra parts or removing standard parts are not refundable All special order or non-stock items are not returnable.

Order Cancellations:

Once an order is placed, it is the customer's responsibility to immediately contact us by phone to cancel. Email is not sufficient due to the speed of our processing cycle. The order will ship as quickly as possible during business hours. Once shipped, the order cannot be canceled or rerouted.

Return Policy: 

General Returns:

  • A Receipt or Proof of Purchase from Schiller's is required for all refunds or exchanges.
  • Unopened Merchandise may be exchanged or refunded within 30 days of the date of purchase. "Unopened" means that the contents have not been removed from its packaging, and all factory seals are unbroken.
  • Opened Merchandise may be exchanged or returned for in-store credit at the full sale price within 30 days of the date of purchase. Merchandise must be undamaged and returned in its original factory carton (undamaged unit, Styrofoam, warranty card, instruction manual and all included accessories).
  • Opened Machines may be exchanged or returned for in-store credit within 30 days of date of purchase for a machine of equal or greater value. Machines must be undamaged and returned in its original factory carton (undamaged unit, Styrofoam, warranty card, instruction manual and all included accessories).
  • Restocking: If any machine or merchandise is returned without its original factory box or missing accessories a restocking fee of 15% will be deducted from the refund.

Non-returnable Items:

  • All opened software and designs
  • All patterns, books or similar
  • All sewing cabinets, cutting tables, cabinets inserts, and quilting table extensions
  • All Sewing feet, repair parts, needles, bobbins or similar
  • Machine Quilting Frames
  • Freight Intensive Items
  • Cut Fabric
  • Vacuum Bags (open packaging)

Defective Merchandise:

If you receive an item that is defective, notify us of the problem to arrange for a repair, replacement or item exchange within 30 days of the date of purchase. Schiller's is responsible for all shipping/return costs  incurred when a product is defective.